Privacy Policy

Overview

Abby.clinic ("Abby", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect information when you use our service.

What we collect

• Cliniko API key (encrypted at rest)
• Appointment IDs (temporary, purged after 48 hours)
• SMS response text (deleted immediately after interpretation)
• Account email and billing information

What we don't collect

• Patient names or contact details
• Patient health information
• Full appointment details
• Any data beyond what's needed for SMS interpretation

How we use your data

We use your data solely to provide the SMS interpretation service:

• Reading SMS responses from Cliniko
• Interpreting patient intent using our AI model
• Posting interpretation results back to Cliniko appointment notes
• Displaying colour-coded status via the Chrome extension

Data storage & security

• All data is stored on AWS servers in Sydney, Australia
• Data is encrypted at rest and in transit
• SMS content is deleted immediately after interpretation
• Appointment IDs are purged after 48 hours
• We do not share data with third parties

Our AI model

Abby uses a proprietary AI model developed in-house. We do not use OpenAI, Google, or any other third-party AI service. Your data is never used to train external models.

Your rights

You have the right to:

• Access your account data
• Request deletion of your account and associated data
• Revoke Cliniko API access at any time

Contact

For privacy-related questions, contact us at privacy@abby.clinic