Frequently Asked Questions
Everything you need to know about Abby, the Chrome extension that interprets patient SMS replies for Cliniko.
✓Abby IS
- •A Chrome browser extension providing visual calendar overlay
- •An AI interpretation layer for patient SMS replies
- •A read-only system that writes only to appointment notes
- •Built on proprietary AI (not OpenAI/Google)
- •Designed exclusively for Cliniko users
✗Abby is NOT
- •An SMS sending service
- •A mobile application
- •Compatible with browsers other than Chrome
- •Compatible with practice management systems other than Cliniko
- •A real-time system (15-minute polling cycle)
Setup & Installation
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