Cliniko Extension

The most successful clinics take confirmations seriously

But the communications page in Cliniko is a busy place.

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No credit card required • 14-day free trial

SMS yep see you then!
SMS Yes confirmed thanks
SMS Sorry I need to cancel
SMS Yes
SMS Can I move to Thursday?
SMS I'll be there!
SMS Confirmed
SMS yes thanks for the reminder
SMS See you tomorrow
SMS Running 10 mins late
SMS yep see you then!
SMS Yes confirmed thanks
SMS Sorry I need to cancel
SMS Yes
SMS Can I move to Thursday?
SMS I'll be there!
SMS Confirmed
SMS yes thanks for the reminder
SMS See you tomorrow
SMS Running 10 mins late
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No credit card required

The Problem

Cancellations are costing you money.

But it's hard to find them at a glance.

All Patients / Communications
Date Type Direction Practitioner
20 Jan 2025 SMS Reply SMS Received
Message: yep see you then! 👍
20 Jan 2025 SMS Reply SMS Received
Message: Yes confirmed thanks
20 Jan 2025 SMS Reply SMS Received
Message: Sorry I need to cancel, something came up with work
20 Jan 2025 SMS Reply SMS Received
Message: Yes
20 Jan 2025 SMS Reply SMS Received
Message: Can I move to Thursday instead?
19 Jan 2025 SMS Reply SMS Received
Message: I'll be there!
19 Jan 2025 SMS Reply SMS Received
Message: Confirmed
19 Jan 2025 SMS Reply SMS Received
Message: yes thanks for the reminder
19 Jan 2025 SMS Reply SMS Received
Message: See you tomorrow
19 Jan 2025 Appointment Reminder SMS Sent Emma Gray
Message: Appointment reminder from Stay Healthy for Mon, 20 Jan 2025 at 9:00AM...
AI-Powered

Patients reply. Abby understands.

Every message interpreted. Every status updated. Automatically.

Patient replies
Abby interprets
Calendar updates
Patient SMS
"yep see you then! 👍"
Abby Abby interprets
Calendar Update
Sarah Chen 10:00 - 10:45
"yep see you then! 👍"
Sarah Chen 10:00 - 10:45
Patient SMS
"Sorry I need to cancel"
Abby Abby interprets
Calendar Update
Tom Wilson 11:00 - 11:30
"Sorry I need to cancel"
Tom Wilson 11:00 - 11:30
Patient SMS
💬 No response yet
Abby Abby interprets
Calendar Update
Emma Roberts 2:00 - 2:45
💬 No response yet
Emma Roberts 2:00 - 2:45
Interactive Demo

Your calendar, transformed.

One click shows you exactly who's confirmed, who's cancelled, and who hasn't replied.

Try it for yourself
Appointments - Cliniko
app.cliniko.com/appointments
Cliniko
Mon, 29th Jul
Emma
Tue, 30th Jul
Emma
Wed, 31st Jul
Emma
Thu, 1st Aug
Emma
9 AM
Herrick Newns
9:00 - 9:45
Yoga class 0/20
9:00 - 10:00
10 AM
Susann Turneaux
9:45 - 10:00
Pebrook Dansie
10:00 - 10:45
11 AM
Lawton Kornilov
11:00 - 11:30
Meeting w/ Max
10:45 - 11:45
12 PM
Noach Goodlud
12:00 - 12:45
Bob Bishop
12:00 - 12:45
Yoga class 0/20
12:00 - 1:00
Abby
Last Updated @ 11:51
Physiotherapy Standard
Alice Chen
Monday, 20 January 2025 at 9:00am for 45 minutes
Confirmed
"Yes, see you then!"
received: 2025-01-19T14:32:07Z by Abby
SMS sent
Case None
Next appointment None
Confirmed
Needs attention
No reply yet
Security & Privacy

Privacy first, always.

We know the rules and we follow them to the letter

Hosted in Sydney

Your data never leaves

Australian servers (AWS Sydney).

Read-only access

Abby can only read SMS replies,

never send messages

Deleted immediately

SMS content deleted after interpretation.

We don't see patient data.

🇳🇿 New Zealand owned and operated
Cliniko approved extension
A New Chapter

Abby will live on.

On 24th February 2026, Cliniko published an article exploring the security risks of browser extensions, noting that "installing an extension — even one you trust in the moment — will always come with a risk."

We respect that position. Abby was built as a browser extension, and if that's no longer the right fit for the Cliniko ecosystem, we understand completely.

Abby will live on in a different form, as part of a consultative suite of solutions for allied health clinics across Australia and New Zealand. We're building on our 15 year service to the allied health industry, and despite this tiny setback, we are doing big things.

If you're a clinic looking to optimise efficiency and want to have a chat with people who are at the bleeding edge of technology and understand your business, book a time.

Book a time

Thank you for visiting. Hope to meet you soon.

Ben and Gav

Thank you to everyone who supported us.

It's only goodbye for now.

"Really sorry to hear this news, your extension has been a huge help to me as a sole trader. I wish you all the best."

Sole practitioner, Physiotherapy

"Abby saved our front desk at least an hour every single morning. We could actually focus on patients walking in instead of chasing SMS replies."

Practice manager, Multi-disciplinary clinic

"I genuinely didn't think I needed this until I tried it. Two weeks in and I couldn't imagine going back to manually reading every confirmation."

Chiropractor, Solo practice

"The colour coding on the calendar was a game changer. One glance and you knew exactly who was coming, who wasn't, and who you needed to call."

Clinic owner, Podiatry

"We run a small osteo clinic with three practitioners. Abby handled all our confirmations without us lifting a finger. Gutted to see it go."

Osteopath, Regional NSW

"Honestly the best $49 I spent each month. Paid for itself on the first avoided no-show. Thanks for building something that actually worked."

Myotherapist, Melbourne

"My receptionist nearly cried when I told her about Abby. She'd been manually sorting through 80+ SMS replies every day. Life changing stuff."

Practice owner, Allied health group