Cliniko Approved
Free Tool

Practice Impact Assessment

This quick assessment helps you work out what confirmation admin is actually costing your practice, both in time and in missed appointments. Take it yourself, or better yet, sit down with your admin team and go through it together.

Takes about 5 minutes. No email required.

Current State

Before we dig into numbers, let's understand how your practice currently handles appointment confirmations.

Select all that apply

Time Cost Analysis

Let's work out roughly how much time your team spends on confirmation-related tasks each week.

Or enter custom:
Open the communication log and find the message
min
Read and interpret what the patient means
min
Find the matching appointment on the calendar
min
Update appointment notes or status
min
Total per reply
2 min
$ AUD

Based on your inputs:

75 replies per week to process
2 minutes per reply
~2.5 hours per week spent on confirmation admin

At $30/hour, that's approximately:

$75/week or $3,600/year

Revenue Impact

Beyond admin time, let's look at how confirmation gaps might be affecting your bottom line.

$

A no-show is when a patient doesn't turn up and hasn't given any notice.

5%

Late cancellations are typically within 24 hours when it's too late to fill the slot.

8%

Based on your inputs:

Weekly appointment revenue potential: $13,500
Currently losing to no-shows (7.5 appointments): $675/week
Currently losing to late cancellations (12 appointments): $1,080/week

Annual revenue at risk:

$84,240

The Opportunity

Here's what practices typically experience when they get on top of confirmation admin.

Industry Average
With Proactive Confirmation
No-show rate
5-8%
2-3%
Time per confirmation
2 min
Near zero (automated)
Waitlist utilisation
Low
High (more time to contact)

If your no-show rate dropped from 5% to 2.5%:

3.75 fewer empty slots per week
$338 recovered revenue per week

Additional revenue per year:

$16,200

Your Practice Snapshot

Time spent on confirmation admin: 2.5 hours/week → $3,600/year
Revenue at risk from gaps: $84,240/year
Potential annual benefit of improvement: $19,800

These numbers are estimates based on what you've entered. Every practice is different.

If the numbers surprised you, it might be worth exploring ways to reduce this overhead. Abby handles the SMS interpretation automatically for $15/month, but there are other approaches too. The important thing is understanding your current baseline.

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