Getting Started with Abby for Cliniko
Setting up Abby takes less than five minutes. Here’s how to get her up and running:
Step 1: Go to the Abby website and click Sign Up.

Step 2: Create your Abby account.

Step 3: Once logged in, head to Cliniko. In the bottom left-hand corner, click My Info.

Step 4: Select Manage API Keys.

Step 5: Click Add an API Key.

Step 6: Name the key “Abby”, click Create, then copy the API key to your clipboard.


Step 7: Go back to Abby and paste the API key. Wait a moment for it to connect, then hit Next.

Step 8: Check your email — we’ll send you a link to download the Abby Chrome Extension.

Step 9: Download and install the extension, then click the puzzle icon in the top-right corner of your browser and pin Abby so it’s always handy.

What Happens Next?
Once installed, Abby will start reading the appointment IDs of any SMS messages sent from Cliniko. As patients reply, Abby will pick up the changes and reflect them in your dashboard.
Abby only works after activation, so it’s best to wait 1–2 working days before expecting everything to sync.
Timing depends on your SMS schedule—how far ahead you send reminders, for example.
We designed Abby to be the simplest tool in the entire Cliniko extension library. After seeing so many powerful but time-consuming tools, we built Abby to give you real value without stealing hours from your day.
You’re going to love how effortlessly it fits into your workflow.
Top Things to Know About Abby
Abby doesn’t send or receive SMS messages.
It reads and interprets your patients’ SMS replies through Cliniko’s system and updates your appointment book accordingly.
Abby changes the colour of your appointments.
Using a Chrome extension, Abby overlays your Cliniko calendar to visually show which appointments are confirmed.
Abby is proudly New Zealand-made.
Abby was developed by Ben and Gav, owners of Yoonet, after more than a decade of experience helping businesses streamline their administration.
Abby only works with Cliniko.
If you use a different software platform for your outbound SMS communications, Abby won’t be compatible.
Abby doesn’t support email confirmations.
It’s designed specifically around SMS-based appointment workflows within Cliniko.
Abby is built for standard appointment confirmations.
It does not currently handle one-off appointment communication outside the regular Cliniko confirmation process.
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