How Abby works
From patient SMS to colour-coded calendar – see exactly what happens at each step.
The Journey
Cliniko sends the reminder
Your normal Cliniko SMS reminder goes out to the patient. Abby doesn't send anything – we just watch for replies.
What Abby understands
Click any message to see how Abby would interpret it.
Confirmations
Needs attention
Unclear
Technical specifications
Processing
- 96% of SMS responses processed successfully
- 98% interpretation accuracy
- 15-minute sync frequency
Integration
- Cliniko REST API (read-only access)
- Chrome browser required
- No software installation beyond extension
Limits
- Up to 24 practitioners per account
- Standard appointments only (not one-off SMS)
- English language support